Privacy Policy
Your privacy matters. Learn how we protect and handle your personal information in accordance with data protection laws including GDPR.
About This Privacy Policy
We are committed to protecting the privacy and security of your personal information. This Privacy Statement explains how we collect and use personal information about you in accordance with data protection laws.
We use your data to improve the services we offer. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several different types of information to provide and improve our services:
- Personal Information: Information you provide when filling out forms (registration details, wallet addresses, etc.)
- Usage Data: Information about how you access and use our services (IP address, browser type, pages visited, etc.)
- Content Data: Information you provide when submitting content to our website
- Communication Data: Information you share when contacting us via email or support tickets
1.1 Cookies & Tracking
We use cookies and similar tracking technologies to monitor activities and improve our services:
- Session management and authentication
- Remembering your preferences and settings
- Security and fraud prevention
- Analytics and service improvement
You can configure your browser to reject cookies, but some features may not work properly.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our services
- To protect your rights and security
- To manage our website and ensure safe operation
- For advertising and marketing purposes (non-personal data)
- To improve our services through analysis and research
- To communicate service changes and updates
- To prevent fraud and misuse
5. Data Security
The security of your data is important to us. We have implemented appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data
- Secure servers and infrastructure
- Regular security audits and updates
- Access controls and authentication
Note: While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
10. Contact Us
If you have any questions about how we collect and use personal information, please contact us:
Email: [email protected]
We will respond to your inquiries within 48 hours during business days.
GDPR Compliance & Your Rights
Your privacy rights under the General Data Protection Regulation (GDPR)
Data Controller Information
Data Controller: StreamBucks Platform
Contact Email: [email protected]
Data Protection Contact: [email protected]
Response Time: We respond to all privacy requests within 30 days as required by GDPR
Legal Basis for Data Processing
Contract Performance (Article 6(1)(b)):
- Account registration and management
- Lottery participation and prize distribution
- Cryptocurrency payments and withdrawals
- PTC advertisement viewing and earnings
Legitimate Interest (Article 6(1)(f)):
- Fraud prevention and security monitoring
- Website analytics and improvement
- Anti-bot protection and abuse prevention
- System performance optimization
Consent (Article 6(1)(a)):
- Marketing communications (if opted in)
- Non-essential cookies and tracking
- Newsletter subscriptions
Your Data Protection Rights
Data Retention Periods
- Account Data: Retained while account is active, deleted 30 days after account closure
- Transaction History: Kept for 7 years for tax/legal compliance
- Lottery Tickets: Retained for 1 year after draw date
- Analytics Data: Anonymized after 26 months
- Security Logs: Kept for 90 days for fraud prevention
- Marketing Consent: Until withdrawn or 3 years of inactivity
International Data Transfers
Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards:
- Adequacy Decisions: Transfers to countries deemed adequate by EU Commission
- Standard Contractual Clauses: Legal agreements ensuring GDPR-level protection
- Third-Party Processors: FaucetPay, Cloudflare, and other services with GDPR compliance
Complaints & Data Protection Authority
If you're not satisfied with how we handle your data protection request, you have the right to lodge a complaint with your local data protection authority.
For EU residents: Contact your national Data Protection Authority
For UK residents: Information Commissioner's Office (ICO)
Our Commitment: We will work with authorities to resolve any concerns
Privacy Policy Last Updated: October 9, 2025
GDPR Compliance Review: Monthly updates to ensure ongoing compliance